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Welcome to Outlet Cloziquee! These Terms and Conditions govern your use of our website (www.cloziquee.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. About Us

Outlet Cloziquee is an online fashion retailer specialising in women’s clothing including dresses, jeans, skirts, T-shirts, and trousers. Our store is operated from:

Outlet Cloziquee Store
81 Clinton St W
Nottingham, GB NG4D 4XE
Email: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to interfere with the website’s operation or security
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be responsible for all activities that occur under your account
  • Comply with all applicable laws and regulations regarding online purchases
  • Pay any applicable customs duties or taxes for international orders

3. Products and Services

3.1 Product Descriptions

We strive to accurately display the colours and details of our products. However, slight variations may occur due to monitor settings. Product sizes follow standard measurements which are provided on each product page.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are shown in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4. Order and Payment Terms

4.1 Placing an Order

By placing an order, you make an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance of your order.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Customers are responsible for any applicable customs duties, taxes, or fees.

5.3 Delivery Issues

If you experience delivery problems, please contact us immediately at [email protected]. We will assist in resolving the issue but cannot be held responsible for delays caused by third-party carriers or customs.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be in original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In original packaging where possible

Non-Returnable Items: Underwear, swimwear, and final sale items marked as “non-returnable”.

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of receipt
  2. Wait for approval and Return Authorization Number (RAN)
  3. Package items securely with original documents
  4. Ship to: Outlet Cloziquee Returns, 81 Clinton St W, Nottingham, GB NG4D 4XE

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. The purchase price minus original shipping costs will be refunded to your original payment method.

6.4 Exchanges

For size or colour exchanges, follow the return process and clearly state your exchange request. We cover the shipping cost for exchanged items.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Outlet Cloziquee shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Errors or omissions in product descriptions
  • Delivery delays beyond our reasonable control

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Postal Address: Outlet Cloziquee Store, 81 Clinton St W, Nottingham, GB NG4D 4XE