At Outlet Cloziquee, we’re committed to making your fashion shopping experience seamless from checkout to delivery. Our policies are designed with your convenience in mind, ensuring you can shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian and remote regions.

International Shipping

For our international customers:

  • All packages are marked with the appropriate customs declarations
  • Customers are responsible for any applicable duties, taxes, or customs fees
  • Original shipping fees are non-refundable for international returns

Returns & Exchanges

We want you to love every item you purchase from Outlet Cloziquee. If you’re not completely satisfied, our hassle-free returns policy makes it easy to exchange or return your items.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be in original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging where possible

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any final sale items marked as “non-returnable” at purchase.

How to Return or Exchange

Follow these simple steps:

  1. Submit Your Request: Email our customer service at [email protected] within 15 days of receiving your order (use our template below)
  2. Wait for Approval: We’ll review your request and send a Return Authorization Number (RAN) within 1-2 business days
  3. Package Your Items: Securely pack the items with the original packing slip or order confirmation
  4. Ship Your Return: Send to: Outlet Cloziquee Returns, 81 Clinton St W, Nottingham, GB NG4D 4XE
  5. Track Your Return: We recommend using a trackable shipping service

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • For exchanges, we cover the cost of shipping your new item back to you

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Purchase price minus any original shipping costs (unless due to our error)

Depending on your bank, it may take additional time for the refund to appear on your statement.

Exchange Process

Want a different size or color? Our exchange process is simple:

  1. Follow the return process above, clearly stating you want an exchange
  2. If available, we’ll ship your new item after processing your return
  3. If unavailable, we’ll contact you to discuss alternatives or issue a refund

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Cloziquee Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of items to return/exchange: – Item Name: – Size: – Color: – Quantity: – Reason for return/exchange: For exchanges, I would like: – Replacement Item Name: – Size: – Color: Please let me know if you need any additional information. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged item, contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement or refund.

Need Help?

Our fashion-loving customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Outlet Cloziquee – where your satisfaction is as important as your style!