Welcome to Outlet Cloziquee’s FAQ section! We’ve compiled answers to the most common questions about our stylish women’s fashion, delivery options, and shopping experience. Can’t find what you’re looking for? Our friendly team is always ready to help at [email protected].
About Our Products
What types of clothing does Outlet Cloziquee specialise in?
We’re passionate about delivering trend-focused women’s fashion including:
- Dresses for every occasion
- Stylish jeans for the perfect fit
- Flattering skirts for all seasons
- Comfortable yet fashionable T-shirts
- Versatile trousers for work and leisure
How can I ensure I’m choosing the right size?
We recommend carefully checking our size guides before ordering. Each product page includes detailed measurements to help you find your perfect fit. Remember, sizes may vary slightly between different styles and brands.
What’s the quality of your clothing like?
At Outlet Cloziquee, we select pieces that combine style with durability. Our dresses, jeans, and other items are chosen for their fashion-forward designs and quality materials to ensure they become wardrobe staples.
Ordering & Account Questions
How do I create an account?
Simply click on ‘Register’ during checkout or in the account section. You’ll enjoy faster checkouts and be able to track your orders easily.
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Delivery Information
What delivery options are available?
We offer two stylish shipping solutions:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
Do you ship worldwide?
Yes! We ship globally because great style knows no borders. However, we currently cannot deliver to some remote areas in Asia. During checkout, our system will confirm if we can deliver to your location.
How will I know when my order has shipped?
You’ll receive an email confirmation with tracking details as soon as your order leaves our Nottingham warehouse. All orders are processed within 48 hours (excluding weekends).
Why is my tracking information not updating?
Carrier systems sometimes take 24-48 hours to show updates after dispatch. If it’s been longer, please contact us at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery. Items must be in original condition with tags attached. Please email us at [email protected] to initiate your return.
How do I return an item?
Simply email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions. For fastest processing, include photos of the items in their original condition.
When will I receive my refund?
Once we receive and inspect your return (usually within 5 business days), we’ll process your refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or color, simply return the original item (following our return process) and place a new order. This ensures you get your preferred item as quickly as possible!
Contact & Support
How can I contact customer service?
Our fashion-loving support team is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends). For fastest service, please include your order number in your inquiry.
Where is Outlet Cloziquee located?
Our headquarters is at 81 Clinton St W, Nottingham, GB NG4D 4XE. All orders ship from our Nottingham warehouse.
Still have questions? We’re here to make your Outlet Cloziquee experience as fabulous as our fashion! Email us anytime at [email protected].